Returns Policy

Returns & Exchanges Policy

1. The KNOTTED Craftsmanship Commitment

At KNOTTED, most of what we create is made exclusively for you — individually embroidered and custom-crafted to order. Because of the bespoke nature of our work, the vast majority of our pieces are final sale. We ask that you review this policy carefully before placing your order.

2. Return Eligibility by Product Type

Our return policy differs depending on the nature of the product you purchased.

Product Type	Return & Exchange Policy
Customized / Embroidered Pieces	Not eligible for return or exchange. All custom-made orders are final sale.
Non-Customized Products	Eligible for return within 30 days of delivery, subject to the conditions below.

Note: Custom-embroidered and made-to-order pieces are created exclusively for you and cannot be returned, exchanged, or refunded under any circumstances.

3. Accepted Reasons for Return

For non-customized products, returns are accepted only when the issue originates from our end. The following circumstances qualify:

Reason	Details
Product Damage	The item arrived with a visible defect or damage caused during production or fulfillment.
Design Mismatch	The product received differs from what was shown or described in your order a fulfillment or design error on our part.
Wrong Size Dispatched	You received a different size from the one you ordered due to an error on our end not a personal fit preference.

Note: Returns are not accepted for reasons of personal preference, change of mind, or sizing issues resulting from an incorrect selection at checkout.

4. Return Conditions

To be accepted, all returned items must meet every condition below without exception. Items that do not comply will not be processed.

Condition	Requirement
Unworn	The item must not have been worn beyond the initial inspection upon receipt.
Unwashed	The item must not have been washed, cleaned, or treated in any way.
Original Condition	The item must show no signs of use, alteration, or damage caused after delivery.
Return Window	The return request must be submitted within 30 days of confirmed delivery. Requests after this period will not be accepted.

Thank you for your trust in KNOTTED. Every stitch is made with care.