Refund policy

1. The Customization Rule

At KNOTTED, the majority of our pieces are bespoke and made-to-order. Due to the personalized nature of our embroidered apparel, we do not accept returns or exchanges on customized items. Each piece is uniquely crafted for you. Before finalizing your order, please verify:

• All dates (Roman numerals) and initials.

• Thread colors and positioning.

• Sizing (refer to our technical size guides).

2. Check Your Item Description

Return eligibility varies by product. To verify if an item is eligible for return, please refer to the specific product description on the item's page. * Customized Items: Labeled as "Non-Returnable" in the description.

• Standard Items: If returns are accepted for a non-customized piece, it will be explicitly stated in that item's details.

3. Damaged or Defective Goods

While we maintain a strict "no return" policy on custom work, we stand behind our craftsmanship. If your item arrives with a structural defect or significant damage, please contact us at [Insert Email] within 48 hours of delivery.

• Include your order number and high-resolution photos of the defect.

• If a mistake was made on our end (incorrect date or thread color vs. your order notes), we will prioritize a replacement for you immediately.

4. Order Cancellations

Once an order enters our embroidery queue, it cannot be canceled or modified. If you need to make a change, contact us within 2 hours of placing the order. After that window, the "knot" is tied.